PATIENT SATISFACTION SURVEYS

Number of surveys returned = 40

What our patients say about us:

• I find it difficult to comment on possible improvements to the service offered at CANTIA Dental since I consider myself extremely fortunate to be registered as a patient at the practice which has always provided exceptional treatment and service. The skill, professionalism and patient care that I have received over many years has consistently been of the highest possible standard. In relation to improvements, for me as a patient, it would simply be maintaining the very high standards of dental treatment I have been privileged to receive. Thank you!
• The receptionist on the desk was charming , she really made my day whilst I waited for the taxi, as it was my first outing alone since the Covid I was very apprehensive but I need not have worried, thank you! 
• I received excellent treatment during my visit on Monday. The receptionist was delightful while I waited for a taxi home. Thank you. 
• Carry on doing what you do best especially for anxious patients like myself. Staff are especially kind and helpful. Laurence is extremely understanding, patient and very good at reducing my anxiety. I would highly recommend your surgery. 

Breakdown of results:

• 95% of patients rated us at 10/10
• 82% agree treatment by staff is good
• 85% are satisfied with appointment booking
• 85% are confident in the team
• 87% agree a high level of cleanliness
• 50% agree there is sufficient information available
• 55% Agree practice provides value for money
• 55% agree there is good private area to discuss matters
• 65% had knowledge of complaints procedure
• 79% waited no longer than 5 minutes
• 78% said preventative treatment discussed
• 92% said treatment options explained